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Air Logistics Customer Care Specialist Job Kuehne+Nagel
Customer Service Jobs, Kuehne+Nagel Jobs.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Must Read>>>Why Your “Basic” CV Is Costing You Senior Roles
How you create impact
- Collecting data in terms of expected volumes from our customers.
- Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.
- Updating customers on status of their requests and where confirmed forward booking confirmations and details.
- Attending to customers’ queries.
- Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
- Preparing weekly flight bookings in Kaplog.
- Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.
- Updating platform staff on expected deliveries from concerned customers..
What we would like you to bring
- Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory.
- 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
- Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
- Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
- Builds strong client relationships through responsive communication and reliable service delivery.
- Exceptional planning, communication, and organizational skills.
- Detail-oriented, agile, and quick to learn new systems and procedures.
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How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.