Protocol Officer Job ICRC
Project Management Jobs, International Committee of the Red Cross Jobs.
Your role
The Protocol Officer ensures that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas and permits, official registration and accommodation.
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Accountabilities & functional responsibilities
- Ensures that staff and dependents get appropriate legal status in Kenya;
- Applies for work/residence permit/ dependent pass;
- Ensures application notification of arrival is done on time;
- Ensure applications of work/residence permit are done on time;
- Handles exemption work/resident permit endorsement;
- Updates the clients on the progress of the applications and any other concerns;
- Ensures that Diplomatic ID are received by both Principle and dependants;
- Follow up with Ministry of Foreign Affairs (MoFA) on delayed approvals of permits & visas;
- Informs management on the changes in MoFA and other departments concerned like Immigration and KRA;
- Ensures that staff are aware of the process and necessary documentation to apply for country visa;
- Ensure that an efficient network is created with the embassies protocol departments to receive Visas;
- Supervise the Welcome assistant in charge of compilation of documents for visa interviews;
- Ensure the information in collaborative space regarding passport/ Visa/ Permits follow-up is up to date;
- Is responsible for data entry of the arrival /departure information of the travellers in welcome transportation database;
- Ensure that policies applicable are understood by clients and participants before or at the beginning of the events;
- Ensures follow up on complaints with service providers and informs the Head of Welcome on the results.
What we will look for in your profile
- Bachelor’s degree, an associate degree or equivalent higher education in international relations, political science, public administration, or related fields;
- A minimum of 5 years of progressively responsible experience in protocol, diplomatic service, external relations, or a related area is required;
- Experience in an international organization is desirable;
- Work experience in the area of protocol or event management in a multilateral setting is desirable;
- Fluent command of English or French.
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