Product Assistant Internship Job Cytonn Investments
Communication Jobs. Cytonn Investments Jobs
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Responsibilities
- Assist in documenting product requirements, workflows, and feature requests.
- Conduct research on competitor offerings, pricing models, and customer preferences (especially diaspora-focused services).
- Participate in product testing and feature validation to ensure usability and client satisfaction.
- Create and schedule social media content highlighting Vunoh’s product benefits and customer success stories.
- Assist in planning and executing product marketing campaigns targeting diaspora communities (Facebook, TikTok, LinkedIn, WhatsApp groups, and community pages).
- Support the development and execution of December holiday campaigns, promoting Vunoh’s Errand, Investment, and Real Estate services for seasonal needs (e.g., gifting, home support, family errands).
- Conduct outreach to diaspora associations, church groups, and influencer partners for campaign collaboration.
- Support process improvement initiatives that enhance customer experience and retention.
- Document client feedback and prepare summary reports for the Product and Client Service teams.
- Manage social media engagement (comments, DMs, inquiries) and escalate potential leads to the Product or Client Service team.
Requirements
- Bachelor’s degree or ongoing studies in Business, Marketing, Communication, or Technology.
- Strong interest in product management, diaspora marketing, or fintech innovation
- Excellent communication, organization, and digital marketing skills.
- Familiarity with social media management tools (Meta Business Suite, Canva, Buffer, or HubSpot).
- Creative, proactive, and detail-oriented mindset with a passion for storytelling.
- A minimum Score of B in your KSCE exams.
- Ability to balance multiple projects and collaborate across teams.
- Bonus: Understanding of diaspora communities and cross-border customer behaviour
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