ICT Officer -Learner support & Learning Ops (Curators) Job OUK

IT Jobs, Open University of Kenya Jobs.

Must Read>>>More Than A CV: The Job Search Support You Actually Need

Duties & Responsibilities

Duties

Key Duties and Responsibilities

• The duties and responsibilities shall include but are not limited to:
• Manage the end-to-end operations of the LMS (Moodle/Canvas/Blackboard), including course provisioning, user management, and plugin integration.
• Collaborate with faculty to design SCORM/xAPI compliant content, ensuring all digital materials meet Accessibility standards (WCAG 2.1).
• Deploy AI-driven helpdesk bots to handle routine LMS queries, and manage Tier 2/3 technical support for live classes.
• Moderate forums and implement gamification strategies (badges, leaderboards) to increase learner engagement.
• Pursue professional development and implement innovative strategies to enhance online education.

Required Qualifications and Competencies

• For appointment to this grade, one MUST have:
• Bachelor’s degree or higher in Computer Science, Information Technology, Mathematics, Business IT or a related field from an accredited and recognized University is required.
• Deep expertise in Moodle, Canvas, or Blackboard is necessary.
• Competence is necessary in eLearning Standards including SCORM, xAPI (Tin Can), and LTI integrations.
• A balance is required between team and individual responsibilities, exhibiting objectivity and openness to others’ views.
• Strong empathy, customer service orientation, and instructional design basics are essential.

For appointment to this grade, one MUST have:

Must Have

•  Relevant Professional Certifications including:
• Moodle Educator Certificate (MEC) qualification OR Blackboard Certified Specialist qualification.
• ITIL 4 Foundation qualification for Service Management.
• CPACC (Certified Professional in Accessibility Core Competencies) qualification.
• Google UX Design Professional Certificate qualification.

Must Read>>>Why Strong Candidates Still Don’t Make It Past The Interview Stage

How to Apply

Click here to apply