Hygiene & Sanitation Officer Job Naivas
Health & Safety Jobs. Naivas Jobs
Job Purpose
To ensure high standards of hygiene and sanitation across all Naivas outlets by managing sanitation vendors, pest control, chemical safety, and Master Sanitation Schedules. The role supports audit readiness, CAPA closure, and ESG reporting by maintaining documentation, conducting inspections, and coordinating vendor performance.
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Key responsibilities
Financial
- Reduce hygiene-related incidents and associated costs (e.g., contamination, pest control, customer claims).
- Oversee sanitation vendors (pest control, detergents, deep cleans) to ensure cost-effective service delivery.
Customer
- Ensure clean, safe, and hygienic environments in all customer-facing areas.
- Investigate and close pest/hygiene non-compliances flagged during audits or complaints.
- Provide resolution evidence for ESAP reporting related to hygiene and pest management.
Internal Processes
- Publish and monitor Master Sanitation Schedules for all stores.
- Maintain SDS (Safety Data Sheet) library for all chemicals.
- Conduct 4 hygiene audits per quarter and ensure 90%+ closure of corrective actions.
- Maintain and update sanitation SOPs quarterly.
- Provide audit evidence on sanitation, pest management, and chemical handling.
- Feed sanitation CAPA and vendor scorecard data into ESG dashboard.
People
- Train 90% of staff quarterly on hygiene and sanitation protocols.
- Promote hygiene culture through campaigns and coaching.
- Provide MSDS and sanitation vendor scorecard evidence during audits.
Key Performance Indicators
Financial Perspective
- Achieve a 10% annual reduction in hygiene-related incidents.
- Realize cost savings from improved sanitation practices and vendor efficiency.
Customer Perspective
- Ensure timely pest control interventions within 24 hours of issue identification.
- Resolve 95% of hygiene-related complaints within 48 hours.
- Maintain 90%+ customer satisfaction on hygiene standards.
Internal Processes Perspective
- Achieve 100% completion of scheduled hygiene audits.
- Ensure 90%+ CAPA closure rate from hygiene and pest-related audits.
- Update sanitation SOPs quarterly and maintain compliance logs.
- Submit monthly hygiene updates and vendor scorecards to ESG dashboard.
People Perspective
- Train 90%+ of staff quarterly on hygiene protocols.
- Achieve 85%+ training effectiveness score in post-training assessments.
- Ensure 80%+ staff participation in hygiene initiatives and campaigns.
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How to Apply
Interested candidates are invited to apply by sending their updated CV to: recruitment@naivas.co.ke
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