Digital Health Manager NGO Job Living Goods

IT Jobs. Living Goods

Key Responsibilities:

Governments, country & partner enablement

• Synthesize cross-country learnings, shape best practices, standardize performance & implementation frameworks.
• Support teams to translate Living Goods’ operational models for government adoption by helping cost, plan and prepare for national scale.
• Co-design workshops, capacity-strengthening curricula and technical assistance packages for government and other partners.
• Collect, curate and synthesize evidence, operational lessons, and performance data from Living Goods programs and partner governments to produce actionable guidance (playbooks, SOPs, implementation checklists, case studies).
• Maintain a “living” Center of Excellence library (implementation guides, technical notes, demo flows) that teams can quickly adapt.
• Define and maintain core performance indicators, standard workflows and quality assurance criteria for digitally enabled CHW programs (onboarding, supervision, commodity management, data quality, KPI dashboards).
• Work with Data & M&E teams to standardize metrics, data definitions and reporting templates used across countries.

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Project & program management

• Lead cross-country projects that roll out new features, processes or pilots create project plans, manage timelines, risks, budgets and stakeholders; ensure high-quality handover to country teams and government partners.
• Provide day-to-day coordination for Center of Excellence deliverables including workstreams, communications, stakeholder updates and vendor milestones.
• Train and coach country digital leads, program managers and supervisors on best practices and governance for digital CHW platforms.
• Design and track uptake strategies including learning cycles, community of practice, mentoring.
• Oversee procurement and administrative tasks for CoE initiatives (vendor coordination, contracting support, travel planning for deployments).
• Ensure compliance with Living Goods’ program and donor requirements.

Business Development and Advocacy

• Collaborate with country teams to develop evidence-based documentation and share insights at conferences.
• In collaboration with the BD team, drive fundraising efforts to finance government led initiatives, this will include developing high-quality proposals and partnerships.
• Capture lessons learned by initiatives, develop insights and case studies to inform future programming, influence policies and practice and increase visibility of Living Goods.
• Build and maintain relationships with stakeholders, including technology providers and other external partners.
• Represent Living Goods in conferences and external meetings as and when required

Required qualifications & experience:

• Bachelor’s degree in Health Informatics, Computer Science, Information Technology, Project Management, or related field.
• 5+ years’ experience in digital health, health systems strengthening, or related public health/technology roles.
• Demonstrated experience managing multi-country programs and complex stakeholder ecosystems.
• Strong program & project management skills – comfortable with budgets, timelines, and risk management.
• Familiarity with digital health tools/platforms e.g. DHIS2, CommCare, OpenMRS, or CHT and interoperability concepts.
• Excellent written and oral communication skills; ability to synthesize technical and operational content for diverse audiences.
• Understanding of national digital health architectures, Interoperability standards (HL7 FHIR, OpenHIE, SNOMED, ICD-10) and the Global Health Digital Health guidelines.
• Knowledge of community health information systems (CHIS), DHIS2, OpenMRS, CommCare, RapidPro, OpenSRP, or similar tools.
• Ability to curate resources, manage repositories, and maintain knowledge portals.
• Skilled at designing learning agendas, webinars, and peer-learning activities.

Desirable skills:

• Experience working directly with government digitization initiatives including costing/planning/policy advising).
• Technical familiarity with product lifecycles, user-centred design, or basic data engineering/analytics.
• Experience in capacity building and adult learning design.
• Fluency in French is a plus (for Burkina Faso engagement).
• Communication & Facilitation – clear communicator across technical and non-technical groups
• Strategic and Systems thinker – connects field learnings to policy and scale pathways.
• Pragmatic problem-solver – translates complex evidence into usable tools.
• Collaborative influencer – builds strong cross-functional relationships and navigates political/partner dynamics.
• Detail-oriented implementer – excellent at turning plans into trackable actions.
• Commitment to equity, community-led approaches, and the Living Goods mission.
• Demonstrates a continuous learning mindset, proactively seeking new knowledge, tools, and approaches to enhance performance and impact.

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How to Apply

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