Customer Service Officer Job Nexgen Packaging
Customer Service Officer Job
Job Title: Customer Service Officer
Location: Nairobi, Kenya
Reports To: Customer Service Manager
Industry: Packaging Solutions for Apparel & Retail
About Us
Nexgen Packaging is a global provider of innovative packaging solutions for the apparel and retail industries. Our Kenya operations support regional and global clients with high-quality labels, tags, and packaging products, focusing on efficiency, sustainability, and customer satisfaction.
Key Responsibilities
- Serve as the primary contact for customer inquiries, orders, and issue resolution.
- Manage the end-to-end order process: order entry, order tracking, and customer updates.
- Coordinate with internal departments (production, logistics, design, etc.) to ensure on-time delivery and quality compliance.
- Maintain accurate customer data and order history in the system.
- Respond promptly and professionally to customer complaints, concerns, and feedback.
- Prepare and share regular order status updates with clients.
- Support account managers and the commercial team in managing key accounts.
- Monitor stock levels and liaise with the warehouse for replenishment where needed.
- Ensure timely invoicing and documentation for dispatches.
Qualifications & Experience
- Diploma or Bachelor’s Degree in Business, Supply Chain, Marketing, or related field.
- Minimum 2 years’ experience in customer service within the textile/garment/packaging/accessories industry.
- Strong understanding of production cycles and order management.
- Familiarity with ERP systems and order processing software.
- Excellent communication skills – written and verbal.
- High attention to detail and customer-first attitude.
- Ability to multitask in a fast-paced, deadline-driven environment.
Desired Attributes
- Industry-specific knowledge of trims, tags, labels, or garment packaging is a strong advantage.
- Problem-solving mindset with a proactive approach.
- Team player with a collaborative attitude.
- Flexible and adaptable to changing client needs.
- Can start immediately
Application Deadline: 8 August 2025
How to Apply
Send your updated CV to ke_hr@nexgenpkg.com. Please indicate “Customer Service Officer – Kenya” in the subject line.
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