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Customer Service Officer Job DTI Group
Customer Service Jobs, DTI Group Jobs.
DTI Group – Leadership & Communication Centre is currently seeking a Customer Service Officer to join their team. This role is ideal for professionals with strong communication and organizational skills who are passionate about delivering excellent customer service.
Job Details
- Position: Customer Service Officer
- Organization: DTI Group
- Location: Nairobi, Kenya
- Experience Required: Minimum 2 Years
- Education Level: Diploma
Must Read>>>Why Your “Basic” CV Is Costing You Senior Roles
Key Responsibilities
- Serve as the main contact for students, parents, and corporate clients.
- Handle inquiries and resolve complaints professionally.
- Monitor attendance and follow up on absentees.
- Coordinate and schedule make-up classes.
- Collect and analyze student feedback.
- Maintain accurate student records.
- Support enrollment and administrative processes.
Qualifications
- Minimum Diploma in Business Administration, Customer Service, Communications, or a related field.
- At least 2 years of experience in a customer-facing role.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office.
- Professional, emotionally intelligent, and detail-oriented.
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How to Apply
Interested candidates should submit their CV and cover letter to: hr@dtipublicspeaking.com
Application Deadline: 14th March 2026
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