Candidates Experience With Us + Latest Updates
Personalized Support for Your Success
Upcoming Trainings & Events
Agent Welfare Lead – ESA Job Sun King
HR Jobs. Sun King Jobs
About the role
The Agent Welfare Lead for East and Southern Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.
These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.
Read>>>3 Interview Red Flags Recruiters Notice in the First 60 Seconds
Responsibilities
Strategic Guidance and Team Enablement
- Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
- Foster a team-based and enabling environment that encourages professional development and continuous improvement.
Data Collation and Insights
- Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
- Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.
Dashboard Preparation and Reporting
- Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
- Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.
Cross-Functional Coordination
- Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
- Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.
Incident Management and Risk Reduction
- Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
- Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.
Policy and Procedure Development
- Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
- Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.
Qualifications
- At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
- A minimum of 2 years’ experience guiding or coordinating a team.
- A professional certification or degree in HR Management.
- Strong data interpretation and strategic thinking skills.
- Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.
Read>>>Boost Your CV in Minutes: 3 Action Word Tips That Get You Noticed
How to Apply
🚨 Before You Apply for This Job
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.