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When Alex joined the company, he had one goal. To prove himself. He was the first to arrive and often the last to leave. If a report had to be completed urgently, people called Alex. If a client complained, Alex…
For nearly eight years, Kevin believed he was doing everything right. He worked hard. He consistently delivered results. His managers trusted him with important assignments. His colleagues often turned to him when they needed someone dependable. On paper, his career…
Daniel had reached a point many professionals quietly recognize. He was employed, but not excited.Competent, but not progressing.Comfortable, but slowly becoming frustrated. So when a friend sent him a job opportunity at a reputable organization, his first instinct was to…
By Perminus Wainaina “I Thought Hard Work Was Enough” When Mark landed his first management role, he believed in a simple formula for success: Work hard. Deliver results. Stay focused. Like many professionals, he had been taught that good performance…
Peter thought he was doing everything right. He arrived at work early, stayed late when needed, met his deadlines, and willingly took on extra responsibilities. For seven years, he remained loyal to the same company, giving his best every single…
Early this year, Kevin walked into our offices at Corporate Staffing Services looking like a man who had been fighting a battle he couldn’t win. He had been job hunting for eight months. Eight months of applications. Eight months of…
For years, Daniel believed hard work alone would eventually change his life. So he kept showing up early.Leaving late.Taking extra responsibilities no one wanted. He became the employee everyone depended on. But there was one problem: His career wasn’t moving….
When Sharon lost her job, the hardest part was not the email. It was what came after. The silence. The overthinking. The sudden fear that maybe the workplace no longer had space for her skills anymore. For years, Sharon had…
Faith used to be the kind of person many people envied. A permanent government job. Fixed salary every month. Pension contributions. Predictable workload. And the kind of job title that sounds good at family gatherings. On paper, she had made…
By Perminus Wainaina On the surface, everything looked fine. Targets were being met.Emails were being answered.Meetings were attended and contributions were made. If you asked anyone at work, they would say:“She’s doing well.” But internally, it was a completely different…
By Perminus Wainaina It felt like a win. A new title. A bigger office (well… at least a better seat). More responsibility. More visibility. On paper, it looked like progress. But there was one small detail that didn’t change:My salary….
David had what many would call a “good job.” Earning Ksh.250,000 per month, working for a reputable company, and living what looked like a stable life from the outside. But there was a problem no one could see. David wasn’t…
By Perminus Wainaina It didn’t happen all at once. That’s the tricky thing about red flags at work especially in our Kenyan corporate setup. They rarely come as one big, obvious problem. They come in small, excusable doses. “Ni kawaida.”“Every…
By Perminus Wainaina It sounds bold. Even admirable. Quitting your job without a backup plan — choosing yourself, your peace, your sanity. And in many stories online, it works out perfectly. But what most people don’t tell you is what…
Not long ago, interviews were simple. You walked into a room, shook hands with a panel of humans, answered questions, and hoped your personality and experience shone through. A CV, a confident handshake, and a polished outfit were often enough…
By Perminus Wainaina We don’t talk about it enough. The uncomfortable reality that sometimes — despite your performance, your effort, and your professionalism — your boss may simply decide you are the problem. Not because you are. But because of…
By Perminus Wainaina For many mid-level professionals in Kenya, banking is seen as a stable, respectable career. Good pay, clear structure, and strong brand names. But what happens when stability turns into stagnation? James spent 7 years in banking. By…
By Perminus Wainaina Being the largest telecommunication company in Kenya, getting a job at Safaricom is considered to be the best for any job seeker. However, what goes through your mind when someone who has worked there for years and…
By Perminus Wainaina What happens when you wake up one day and want to change your career? Last week, I met up with Maureen, who started out as an engineer, then moved to customer service. We first met three years…
By Perminus Wainaina What happens when you lose your treasured job just four days to Christmas? Peter, a graduate of the Speak With Confidence (Public Speaking) Training class shared his unique experience of how he went from having a well-paying…
Many employers eventually reach a point where hiring becomes more demanding than expected. The role grows bigger, the expectations shift, and the talent pool feels smaller. This is where recruitment services start to make sense. They give structure to the…
Walk into any successful business today, and you’ll notice that the customer is not just part of the business; they are the business. Whether it’s a small startup or a large corporation with multiple branches, companies that thrive have one…
There’s a strange silence that hangs in the air when a sales team that’s been working tirelessly still fails to meet its targets. It’s the silence of exhaustion, of people who’ve done everything they know, yet have nothing to show…
Last year, an HR for a manufacturing company realized that the team was always busy, yet results weren’t improving. They had long meetings, but no one seemed to know what success really looked like. When the he finally reviewed their…
Employee retention is becoming one of the toughest battles for modern Kenyan employers.Recently, a Nairobi-based company recently hired a brilliant sales executive. Within six months, she was already exceeding targets and building solid client relationships. But one Friday morning, she…
Hiring trends are shifting faster than many employers can keep up with. A few years ago, posting a job ad and waiting for CVs was enough to attract a decent pool of candidates. But today’s hiring environment is completely different…
Customer complaints can spread fast, online reviews, word of mouth, social media, all telling your story. A single unresolved issue can damage trust, discourage repeat business, or worse, drive potential customers away. In fact, research shows companies risk losing $856…
If you’re an employer, you know that sales team performance can make or break your business. One wrong move at the management level can drag results down, frustrate your staff, and make even simple targets feel impossible to reach. But…
If you’ve ever tried to hire the right candidate, you know how draining it can be. Sorting through endless CVs, interviewing candidates who look good on paper but can’t deliver, and then worrying if the person you hired will actually…
If your sales team keeps missing targets, the first instinct is often to blame the staff: “They’re lazy. They don’t push hard enough.” But the truth is, most sales failures start at the management level. When performance stalls, the issue…
What separates a good team from a great one? More often than not, it’s the person at the helm: the manager. Their management style sets the tone for everything, from how well the team works together to how motivated they…
HR policies in Kenya are the foundation of how a business operates. From setting workplace standards to ensuring compliance with Kenyan labour laws, strong HR policies protect both the employer and the employee. Yet, many organizations struggle with outdated, vague,…
Every Kenyan employer knows this truth: you can have the best products or the most competitive prices, but if your clients leave feeling ignored, frustrated, or undervalued, they won’t come back. Poor service is one of the top reasons customers…
Imagine running a business where employees show up every day but never reach their full potential, because the systems guiding them are broken. That’s what happens when performance management is overlooked. True performance management goes beyond ticking boxes during appraisals;…
Recruitment today is about shaping how candidates perceive your organization. Every touchpoint, from the job advert to the final offer, tells a story about your employer brand. When job seekers feel valued throughout the hiring journey, they don’t just accept offers quickly;…
When it comes to building a strong customer service team, many employers wonder whether experience is enough. The truth is, while experience has value, certification in customer service training gives employees a competitive edge that experience alone cannot match. In…
Many employers wonder why their sales teams keep missing targets despite having talented staff. The truth is, without the right sales training in Kenya, even the best employees struggle to convert leads into paying clients. Sales is not just about…
Labour laws in Kenya are designed to guide the relationship between employers and employees while ensuring fairness and compliance. For many businesses, understanding these laws is not just about staying legal; it’s about protecting the company from costly disputes and…
By Perminus Wainaina Relationships. This is a term you will rarely hear in a professional setup. Relationships, however, have a part to play when it comes to your career growth and success. Anthony, during our one on one career coaching…
By Perminus Wainaina How can you secure your dream job? Getting a job in today’s market can prove challenging. The job market is flooded with professionals offering competitive skills and qualifications, making getting a job a tough affair –leave alone…