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Customer Experience Officer Job XM
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The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience team.
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The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email and telephone
- Perform personal clientele analysis and take actions as required
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
Main requirements:
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent Swahili speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
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How to Apply
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🚨 Before You Apply for This Job
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews – not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose & our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.Â
Using an A.I-generated CV but not getting interviews? Get it reviewed by our recruiters today.