Workplace Technology Manager Job The Jitu
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The Workplace Technology Manager is responsible for the deployment, administration, and automation of SaaS platforms, collaboration tools, and identity-integrated services. This tool ensures our workplace systems are secure, scalable, and user-friendly, supporting internal teams across productivity, access, and day-to-day technical experience.
You’ll play a key role in managing core SaaS apps, supporting identity integrations (SSO, MFA, provisioning), and automating repeatable processes across the modern workplace tech stack.
Key Responsibilities
SaaS Platform Administration & Optimization
- Manage and support workplace SaaS applications, such as O365, Atlassian, Azure, AWS, etc.
- Monitor application health, license utilization, user access, and service configurations.
- Participate in onboarding/offboarding processes by ensuring clean provisioning and
deprovisioning across platforms. - Collaborate with Cloud & Workplace lead to improve employee experience through reliable
and secure SaaS tooling.
Identity, Access & SSO Support
- Assist with SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS apps.
- Support enforcement of least privilege access, MA, and user entitlements in partnership with
Security. - Help troubleshoot and resolve identity-related issues across federated and managed apps
Automation & Process Improvement
- Develop and maintain scripts or low-code workflows to automate common SaaS operations.
- Assist with the design and execution of SaaS lifecycle automations (e.g., license reclaims, app
access reviews, user group syncs, etc.) - Identify opportunities for self-service, delegation, and administrative consistency.
Monitoring, Troubleshooting & Support
- Respond to escalations related to SaaS app functionality, access issues, and service
disruptions. - Proactively monitor SaaS health and performance; escalate outages or risk conditions.
- Document solutions and contribute to internal knowledge bases (JIRA, Confluence, SharePoint).
Project & Platform Support
- Participate in SaaS rollouts, integrations, and tool rationalization efforts.
- Support workplace and Security teams during audits or vendor transitions (e.g., app offboarding, data migrations).
- Assist with SaaS Management platform usage and insights to help manage spend and sprawl.
Required Skills & Experience
- 2-4 years of experience in workplace technology, SaaS engineering, or enterprise IT administration.
- Hands-on experience with O365, Atlassian (Jira/Confluence), Zoom, or equivalent tools.
- Familiarity with identity protocols such as SAML, SCIM, OAUth, and experience with SSO integrations.
- Strong scripting or workflow automation knowledge (e.g., PowerShell, Python, etc.).
- Ability to work across teams and deliver high-quality support in a fast-paced environmen
Nice to Have
- Experience with Microsoft Entra or other IDaaS platforms.
- Familiarity with device management, and SaaS governance principles.
- Knowledge of ITIL, SaaS lifecycle management, or license optimization best practices.
- Previous exposure to regulated industries such as fintech or crypto
How to Apply
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