Visa Desk Coordinator Job

Tours and Travel Jobs

JOB SUMMARY

The Visa Desk Coordinator is responsible for managing end-to-end visa application services for individual corporate travelers and group tour clients, covering Africa, Europe, UK, USA, Asia, and other global destinations. The role is both operational and client-facing, requiring strong attention to detail, deep visa knowledge, and excellent relationship management with corporate travel coordinators and group tour contacts.

Read>>>Stop Making These 3 CV Mistakes Before 2026             

Duties and Responsibilities

Corporate Visa Advisory & Sales

• Serve as the primary visa advisor for assigned corporate accounts & group travel applicants
• Advise corporate travel coordinators and travellers on:
• Visa requirements
• Documentation
• Timelines and risks
• Convert visa enquiries into confirmed applications.
• Upsell:
• Travel Insurance.
• Document support services (Company Courier Document Collection)
• Drive consistent growth in visa volumes and revenue per account.

Visa Application Management (End-to-End)

• Manage visa applications for corporate & group travellers including: UK, Schengen, USA, Canada, Middle
• East, Africa and other key destinations
• Ensure:
• Correct documentation
• Accurate forms
• Timely submissions
• Track applications and provide proactive status updates to clients

Risk Assessment & Client Expectation Management

• Assess visa strength before accepting applications
• Clearly advise clients where:
• Chances are weak
• Timelines are unrealistic
• Issue written advisories and disclaimers where required
• Escalate high-risk cases to the Travel Manager before proceeding

Pricing Authority & Revenue Control

• Independently price visa services in line with approved fee structures
• Protect service margins while remaining competitive
• Ensure:
• Fees are clearly communicated
• All billable services are invoiced
• No free work outside approved scope

Corporate Relationship Management

• Maintain close working relationships with:
• Corporate travel coordinators/ bookers
• Group Tours Department.
• Become a trusted advisor by:
• Being accurate
• Being honest
• Not over-promising outcomes

Compliance & Documentation Control

• Ensure all visa files are:
• Complete
• Well documented
• Audit-ready
• Maintain strict confidentiality of client information
• Adhere to embassy, VFS, TLS, and internal SOPs

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Tourism Management, International Relations Business or related field
• Minimum 5 years’ experience in a Travel Management Company (TMC) or travel agency
• Proven experience handling Corporate visa applications, Multiple destinations with complex requirements
• Prior experience as a visa consultant or senior travel consultant is mandatory
• Strong working knowledge of UK, Schengen, USA, Canada, Middle East visa processes, VFS, TLS, embassy booking systems
• Excellent document verification and attention to detail
• Comfortable managing multiple applications concurrently

Read More>>>Still Writing CVs The Old Way? Here’s Why That’s Costing You      

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.