Travel Agent Job Pesapal
Customer Service Jobs. Jobs
Key Responsibilities:
Sales Generation & Prospecting
- Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.
- Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.
- Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
- Tailor product recommendations and present compelling solutions that align with customers’ interests, preferences, and budgetary considerations, effectively addressing objections and overcoming barriers to purchase.
- Actively promote and sell travel packages, flights, and special offers.
Customer Relationships and Account Management
Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.
Proactively engage with clients to anticipate evolving preferences, identifying cross-selling (flights to holidays, holidays to flights) and upselling opportunities such as upgrades, add-ons, or premium services.
Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting both air travel and holiday destinations.
Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.
Provide seamless support for reservations, check-ins, payments, and post-booking assistance for both flights and packages.
Draft Quotations and ensure timely, accurate billing for individual, group, and corporate travel (covering both ticketing and holiday packages).
Operational & Business Support
- Liaise with suppliers and negotiate contracts to secure preferred rates and added value for both flights and holiday packages.
- Curate and design holiday packages (local and international) tailored to market demand, customer preferences, and seasonal opportunities.
- Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website to ensure accurate, timely, and attractive offerings.
- Collaborate with the marketing team to design and execute compelling promotions for both air tickets and holiday packages
- Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.
Must Have Job Requirements:
- At least 3 years proven working experience as a tours and travel consultant
- Degree in hospitality, travel, tourism or related field and must have an IATA diploma
- Experience with Sales, CRM, and Travelport (Gallileo)
- Proven track record in sales generation (flights and packages).
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