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Spa & Wellness Manager Job MGallery Hotel Collection
Hotel Jobs. MGallery Hotel Collection Jobs
Key Responsibilities:
- Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
- Execute Spa & Wellness objectives across operations, finance, people management & marketing.
- Direct and lead the day to day Spa operation ensuring all standards are followed.
- Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
- Monitor daily activities, address issues promptly, and continuously strive for excellence.
- Stay updated on spa services, pricing, schedules, specials, and competitor offerings
- Lead by example, demonstrating proper etiquette and professionalism at all times.
- Communicate housekeeping and maintenance needs, ensuring prompt action.
- Support team members in all aspects of the business operation.
- Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
- Assist in the recruitment, development and training of all Spa & Wellness team members.
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Qualifications
The Successful candidate will have:
- 4 years+ managing a luxury hotel spa
- Flexibility – this is a full-time role, flexibility and shift work is required.
- A real understanding of hotel operation.
- Ability to work on own initiative.
- Excellent communication skills with excellent spoken & written English.
- Outgoing, bubbly and confidence in dealing with a range of customers.
- Previous experience in a similar role in a 4/5 star.
- A structured and organized approach to work planning.
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How to Apply
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