Sales & Customer Care Officer Job Leo Mabati
Sales & Marketing Jobs, Leo Mabati Factory Jobs.
Company: LEO MABATI FACTORY – Roofing Sheets Manufacturing & Sales
Location: Naivasha, Kenya
LEO MABATI is a growing roofing sheets manufacturer and supplier based in Naivasha. We are looking for a Sales & Customer Care Officer to support front-office sales, customer engagement, order coordination, and basic systems administration.
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Key Responsibilities
- Greet and assist walk-in customers professionally and handle inquiries via phone and WhatsApp Business
- Explain roofing products clearly, including profiles, gauges, colors, and lengths
- Prepare quotations, follow up on leads, and convert inquiries into sales
- Capture sales orders, invoices, and receipts accurately in the ERP system
- Coordinate confirmed orders with the factory and dispatch team
- Monitor and update stock levels through the ERP system and report shortages
- Record customer details and daily sales activities
- Ensure invoices and receipts are properly issued for tax compliance
- Handle customer complaints and inquiries promptly and professionally
- Manage company social media accounts by posting product updates and responding to inquiries
Requirements
- Certificate or Diploma in Sales, Business, Accounting, ICT, or a related field
- Experience in sales or customer service (hardware/building materials experience is an advantage)
- Ability to use ERP/POS or computerized invoicing systems (or willingness to learn quickly)
- Basic knowledge of stock control, invoicing, and receipt handling
- Good communication skills in English and Kiswahili
- Computer literate (WhatsApp Business, basic Excel, email)
- Honest, accurate, organized, and able to work independently
- Customer-focused with a strong sales mindset
What We Offer
- Competitive salary
- Performance-based commission
- Training on roofing products, ERP systems, and sales processes
- Opportunity to grow with a fast-expanding manufacturing business
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How to Apply
Interested candidates should send their CV and a brief introduction to Email: jobs@leomabati.co.ke
Application Deadline: 10/02/2026
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