Reservation Specialist-Runda Job
Hotel Jobs
Role Overview
We are looking for a proactive Reservation Specialist with a strong hospitality background to manage bookings, guest coordination, and front-line communication. The ideal candidate must understand service excellence and guest experience standards.
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Key Responsibilities
- Handle guest reservations via phone, email, and digital platforms.
- Manage booking systems and ensure accurate data entry.
- Coordinate seating arrangements and special requests.
- Maintain up-to-date knowledge of menus, promotions, and events.
- Upsell packages, events, and premium offerings.
- Handle guest inquiries and resolve booking-related concerns.
- Work closely with front office and F&B teams to ensure smooth guest flow.
Requirements
- Diploma or Degree in Hospitality Management or related field.
- Minimum 2–3 years’ experience in reservations within a hospitality setting.
- Strong communication and interpersonal skills.
- Experience using reservation systems and POS tools.
- Professional presentation and customer-focused mindset.
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How to Apply
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