ICT Support Job Qona Sacco
Qona Sacco is seeking to recruit a highly motivated and competent ICT Support Administrator to join our team
The successful candidate will be responsible for providing technical support to users, responding to daily ICT inquiries, and ensuring the smooth operation of the Sacco’s ICT infrastructure.
Key Responsibilities
ICT Operations and User Support
- Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
- Monitor and maintain computer systems, networks, and related infrastructure.
- Respond promptly and effectively to service requests and technical issues
- Provide technical support to staff both remotely and in person.
- Create and manage user accounts and access rights
- Troubleshoot, repair, and replace ICT equipment as required
- Test and evaluate new technologies and solutions to improve operational efficiency
ICT Service Enhancement
- Support the training of staff on ICT systems and applications.
- Uphold and continuously enhance information security practices and controls.
- Develop and implement ICT communication and awareness initiatives as required.
Customer Service
- Ensure efficient flow of information to and from members and other stakeholders.
- Respond to routine member inquiries through phone calls and emails
- Direct member and stakeholder queries to relevant officers and ensure timely feedback.
- Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence, and Progression.
Qualifications
- Bachelor’s degree in information technology, Computer Science, Information and Communication Technology, or a related field.
- Minimum of two (2) years’ relevant work experience in ICT support or systems administration.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of information security best practices will be an added advantage.
How to Apply
Candidates who meet the minimum requirements to fill attached link https://forms.office.com/r/bfLPdHsYfG and send your application with a detailed curriculum vitae including three referees to careers@qonasacco.com by 26th May 2026
Due to the numerous numbers of applications received, only short-listed candidates will be contacted.
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