Head of Operations- Hospitality Job
Hotel Jobs, Emerge Egress Consulting Jobs.
Role Objective
Our client seeks to fill a Head of Operations who will be the strategic engine behind the entire portfolio ranging from the end-to-end operational strategy and delivery are executed with excellence, remain within budget, and leverage the best technology and vendor partnerships to drive growth.
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Core Duties and Responsibilities
- Develop and implement standardized operational workflows across all events to ensure consistency and quality.
- Align operational goals with the company’s broader commercial and marketing objectives.
- Identify opportunities for process automation and digital transformation within the event lifecycle.
- Oversee the entire event operations budget, ensuring high ROI and cost-efficiency.
- Negotiate high-value r service agreements with various vendors i. e venues, caterers, and other suppliers.
- Perform financial reconciliation and post-event profitability analysis.
- Lead, mentor, and scale a high-performing operations team (Project Managers, Logistics Coordinators, Site Leads).
- Manage external contractors, freelancers, and agency partners.
- Foster a culture of \”fearless accountability\” and continuous improvement.
- Oversee floor-planning, health and safety (H&S) compliance, and risk assessments.
- Serve as the final point of escalation for on-site emergencies or logistical failures.
- Direct the integration of event technology.
Job Specifications and Qualifications
- Bachelor’s degree in Business Administration, Marketing, Event Management, Communications, or a related field
- At least 5 years of professional experience in the same industry or role.
- Demonstrated success in running operations in the hospitality, entertainment or creative industry.
Key Competencies
- Strategic Planning & Execution
- Strong Commercial Acumen Skills
- High Integrity
- High Financial Acumen Skills
- Excellent Communication Skills
- Multitasking
- Conflict Resolution Skills
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How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.
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