Front Office Supervisor Job Severin Hotels

Admin Jobs, Severin Hotels Jobs.

Join Severin Safari Camp as our Head of Front Office, ensuring a warm welcome and smooth, efficient guest experience while keeping front office operations organised, accurate, and paperless.

Tasks

• Oversee front office daily operations including fast check-in/out, lobby and shop standards, guest requests and complaint resolution, staff shift planning, cash float and payment control, and timely communication.
• Maintain accurate records and keep all systems up to date (Google, Asana, Cloudbeds, Odoo), supporting occupancy optimisation and strict adherence to rate and pricing structure.

Requirements

• Experience: 3–5 years in a Front Office role, ideally in a 4–5 star safari camp or luxury lodge.
• Education: Diploma or Degree in Hospitality Management (or equivalent).
• Systems & Skills: Strong PMS experience, reporting and inventory control; confident handling billing, reservations, and OTA updates.
• Leadership & Service: Proven ability to lead a small team, handle VIP and high-touch guests, and resolve complaints independently.
• Communication: Excellent spoken and written English; additional foreign language(s) an advantage.
• Personality: Warm, authoritative, detail-oriented, and hands-on—comfortable stepping into the Camp Manager role when needed.

How to Apply

Click here to apply