Front Office Manager Job Swahili Beach Resort

Administration Jobs. Swahili Beach Resort Jobs

Location: Diani Ukunda

Swahili Beach Resort, a prestigious 4-star and above property, is seeking a dynamic, results-driven Front Office Manager to lead our guest services and operations team. T
his is a key leadership role, responsible for ensuring exceptional guest experiences, operational excellence, and team performance.

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Key Responsibilities:

• Lead and manage the Front Office team to deliver world-class guest service consistently.
• Oversee daily front office operations, including check-in/check-out, reservations, concierge, and guest relations.
• Ensure adherence to hotel policies, SOPs, and quality standards.
• Handle and resolve escalated guest complaints with professionalism and tact.
• Collaborate with Housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Maintain accurate front office records, reporting, and performance metrics.
• Develop, mentor, and motivate staff, ensuring a high-performing and engaged team.

Qualifications & Experience:

• Minimum 7 years’ experience in Front Office or Guest Services management at 4-star or above hotels.
• Proven leadership and team management skills.
• Strong problem-solving, communication, and interpersonal skills.
• Knowledge of hotel management systems, booking engines, and operational workflows.
• Commitment to service excellence, professionalism, and operational integrity.

Additional Information:

• Male candidates are encouraged to apply.
• Reports directly to the General Manager.

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How to Apply

Qualified candidates are invited to submit their CVs to hrm@swahilibeach.com by 17th December 2025. Only shortlisted candidates will be contacted.

Swahili Beach Resort is an equal opportunity employer committed to fostering professional growth and excellence in hospitality.