Front Office Job Elsa Gardens
Hotel Jobs. Elsa Gardens Jobs
Job Description
The Front Office Officer is the first point of contact for guests and plays a key role in shaping a positive and memorable resort experience. This position is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring smooth front-desk operations at all times. The Front Office Officer coordinates closely with housekeeping, food and beverage, and maintenance teams to meet guest needs efficiently and resolve issues promptly. The role also involves accurate billing, updating guest accounts, and maintaining reservation records using the resort’s computerized POS. Strong communication skills, attention to detail, and a guest-focused mindset are essential to maintaining service excellence and operational accountability
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Responsibilities
- Guest engagement and customer service
- Reservations and room management
- Check-in and check-out operations
- POS and PMS system utilization
- Cash and payment responsibility on a shift basis
- Coordination across resort departments
- Records management, compliance, and confidentiality
Qualifications
- Diploma in Hospitality Management, Business Administration, Customer Service, or a related field
- Fully computer literate with confidence in daily system usage
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
- Flexible to work rotating shifts including weekends and public holidays
- Ability to maintain frequent system use to support seamless front desk operations
- Strong focus on guest satisfaction and service quality
- High accuracy in billing, reconciliation, and system updates
- Ability to manage professional shift handovers and records
- Excellent interpersonal and communication skills
- High integrity, confidentiality, and strong attention to detail
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