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Customer Support Analyst NGO Job World Vision
Customer Service Jobs, World Vision Jobs.
Job Summary
To support delivery of targeted retail business (non-medical) growth with the right parameters.
Responsibilities
Business Development- Branch
- Manage relations with all General and Medical business channels at the branch to deliver targeted premium outputs.
- Spearhead and implement market expansion strategies at the branch.
- Pipeline business management, quotation processing and transmitting the same within TATs.
- Draw up and operate SLAs with intermediaries for differentiated service delivery.
- Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
- Renewal follow-up to achieve the renewal retention ratios.
- Champion cross selling for branch business
- Coordinate intermediaries’ activities at the branch level
Market Intelligence
- Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
- Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
- Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.
Financial
- Debt management as per the debt management standard
- Manage and control expenditure for travel, events, and promotional items.
- Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.
Operations & Compliance
- Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
- Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.
Education and Experience Required:
- Degree in Commerce, Insurance, Law, Business Administration
- At least 7 years in Insurance Sales/or Underwriting
Professional qualifications
- ACII, Diploma in Insurance (UK) or
- AIIK, Diploma in Insurance (Kenya)Â
How to Apply
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