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Customer Support Agent Job Influx
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Role Overview
We are looking for voice-trained agents who are reliable, detail-oriented, and comfortable handling high call volumes in a fast-paced environment.
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Must-Have Qualifications
- Be voice-trained with prior experience (strongly preferred)
- Have excellent verbal and written communication skills
- Speak fluent, standard English with an upbeat personality
- Be detail-oriented with strong follow-up skills
- Communicate thoroughly and promptly
- Be resilient, able to work under pressure, and not easily intimidated
- Be a fast learner and strong multi-tasker (comfortable navigating multiple tabs)
- Have no known illnesses or breathing conditions that may affect voice performance
- Be punctual, dependable, and professional
- Be available to work Monday–Friday, 9:00 AM–5:00 PM EST / 8:00 AM–4:00 PM CST (8-hour shifts)
- Commit to a long-term engagement, as the client values low turnover
Key Responsibilities
- Assist customers via the RingCentral app with installation-related inquiries
- Contact installers via text through RingCentral to provide accurate customer updates
- Coordinate with schedulers to arrange installation times
- Add detailed project notes in Quickbase for internal follow-up
- Handle 90–120 calls per day, with an average handle time of 2–3 minutes
- Professionally de-escalate calls involving frustrated or irate customers
Technical Requirements (BYOD)
- Laptop (no Chromebook, Linux OS, or desktop)
- Windows 10 or higher (32-bit OS)
- 8GB RAM minimum
- Intel Core i5 or higher
- High-speed internet: 50–55 Mbps download & upload
- Wired, noise-canceling headset
- Quiet, dedicated workspace
Why Join Influx?
- Work with a global, diverse team
- Collaborate with leading international brands
- Join a fast-growing company focused on career growth and development
- Enjoy a supportive, inclusive, and people-first culture
Important Notes
- This role is open only to applicants from: Kenya
- Influx never charges any fees during the recruitment process
- Official communication will only come from emails ending in @influx.com
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How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
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