Customer Care Representative Job Koko Networks
Representative, Customer Care Job. customer Service Jobs in Kenya
What You Will Do
Inbound & Outbound Customer Support
- Answer incoming calls from customers and agents, addressing their questions and concerns.
- Place outbound calls to collect feedback, provide support, and drive fuel consumption.
Customer Relationship Management
- Communicate openly and honestly with customers to build and maintain strong relationships.
Field Customer Support
- Conduct in-person visits to customers when necessary, providing hands-on assistance and resolving issues.
Issue Resolution & Escalation
- Identify recurring customer issues, resolve them efficiently, and escalate when needed.
Process Adherence & Reporting
- Follow KOKO Care processes and report customer feedback and trends to management.
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What You Will Bring
- Bachelor’s degree or diploma. Strong understanding of customer service principles and call center operations.
- Additional certifications in Customer Service Excellence, Call Center Operations, or CRM Systems are an advantage.
- 2+ years of experience in a call center or customer-facing role.
- Proficiency in Gmail and Google Suite (Docs, Sheets, Slides).
- Familiarity with CRM tools such as Zendesk, FreshService, QueueMetrics.
- Strong problem-solving skills and customer orientation.
- Basic problem-solving skills and a willingness to assist customers with their inquiries and concerns.
- Strong communication and interpersonal skills.
- Demonstrated ability to work with cross-functional teams to enhance customer service operations.
- Fluency in English and Kiswahili.
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How to Apply
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This job will attract 1000+ applicants.
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