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Customer Care Agent (Branch) -Nakuru Job Mogo Finance
Customer Service Jobs, Mogo Finance Jobs.
What you will do:
- Support clients visiting the branch by addressing inquiries in a professional and timely manner.
- Feedback loop with CX in HQ.
- Logging complaints and queries in provided system.
- Ad hoc tasks, like NPS measurements, customer surveys etc.
- Generating loan statements and providing final balance upon request.
- Process account amendments as required.
- Update client records and information in ERP.
- Assist in the preparation of reports.
- Research, identify, and resolve customer inquiries/complaints using applicable software.
- Escalate unresolved issues through Power App or route calls to the appropriate resources and ensure completion of call logs.
- Follow up customer calls where necessary.
- Any other duties assigned.
What you will need:
- Bachelor or Diploma in Business, Marketing, Finance, or a related field.
- Proven background in customer care or client-facing roles.
- Fast and efficient in handling customer needs.
- Proficient computer skills.
- Ability to quickly learn and adapt to changes in processes and systems.
- Strong customer experience and relationship management skills.
- Excellent phone and email etiquette.
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How to Apply
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This job will attract 1000+ applicants.
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