Senior Operations Specialist-Marketplace Job Bolt
Senior Operations Specialist-Marketplace Job
Main tasks and responsibilities:
- Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
- Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
- Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
- Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
- Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
- Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation
What we expect
About you:
- You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
- You are a strong collaborator with excellent communication skills in English
- You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must
- You’re execution-focused and move fast from strategy to action
- You have a strong understanding of Kenya’s mobility landscape and local market dynamics
- You are customer-oriented and driven to improve rider and driver experience
How to Apply
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