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Customer Service Assistant- Hotel -Nairobi Job
Customer Service Jobs Emerge Egress Consulting Jobs
Role Objective
Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.
Core Duties and Responsibilities
- Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
- Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
- Handling guest complaints with empathy issue and finding a solution quickly.
- Providing local recommendations for dining, transport, and sightseeing.
- Processing payments, and ensuring the cash drawer balances at the end of the shift.
- Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
- Any other relevant duties as assigned.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, Tourism, Hospitality or related field
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite & CRM tools.
Key Competencies
- Good communication skills (written and verbal).
- Active Listening skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressco
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