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Customer Care & Debt Collection Agent (DF) Job Mogo Finance
Customer Service Jobs, Mogo Finance Jobs.
Responsibilities
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
- Assist in onboarding and training new team members as the product scales
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
- Collaborate with the CRM teams to improve customer interaction flows
Qualifications
- Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
- Strong communication skills in English and Swahili
- Experience working with CRM tools and call center systems
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- Strong organizational skills and attention to detail
Added Advantage
- Experience supporting financing or credit-based products
- Background in launching or supporting new business units
How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.