System Support Analyst Job Britam
IT Jobs. Britam Jobs. System Support Analyst. Maintaining core business systems, resolving technical incidents, and supporting IT infrastructure operations, requiring an IT/Computer Science Degree and 4+ years system support experience.
Job Purpose:
- To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.
Key Responsibilities:
- Configure and/or customize business applications to meet business requirements using various databases and software tools.
- Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.
- Enhance and create user and system documentation as needed.
- Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
- Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
- Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
- Capturing business application information needs and mapping of the same to the software and /or database components.
- Perform data modelling to analyze and specify data structures within an application system.
- Developing database objects and structures for data storage, retrieval and reporting according to specifications.
- Implementing and testing database design and functionality and tuning for performance.
- Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
- Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for the business.
- Delegated Authority: As per the approved Delegated Authority Matrix
Qualifications
Knowledge, Experience and Qualifications required and Essential Competencies – External
- Degree in Computer Science or a technical-related field.
- 4 – 6 years of experience in applications development, which includes system customization, support, and report designs.
- 2 years’ experience with RDMS, preferably MS SQL Server, Oracle, and MySQL
- Certified in ITIL
- Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies
- Experience in processing automation using robotics.
- Previous experience in a financial/insurance institution will be an added advantage.
- Experience in Data analytic and Power BI will be an added advantage.
- Membership to relevant IT bodies.
How to Apply
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