Junior NOC Engineer Job CIC Insurance
IT Jobs, CIC Insurance Jobs. The Junior NOC Engineer handles network monitoring, incident detection, and first-line IT operational support, requiring an IT/Computer Science/Telecoms degree and 2–3 years experience in NOC, network operations, or infrastructure support. Full-time role in Nairobi.
About the Role
Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.
Key Responsibilities
- Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
- Perform first-level troubleshooting and resolution of common incidents.
- Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
- Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
- Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
- Execute routine health checks and operational checklists.
- Support implementation of approved changes and perform post-change monitoring.
- Maintain accurate incident records, shift reports, and operational logs.
- Follow documented procedures, runbooks, and recovery guides.
- Assist in disaster recovery and business continuity testing activities.
- Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
- Support service restoration activities during incidents.
- Escalate potential risks and service-impacting events promptly
Requirements
Essential Knowledge/Skills and Experience Required:
- Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
- 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
Key Skills & Competencies
- Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
- Basic networking concepts: TCP/IP, DNS, DHCP
- Routing & Switching: VPNs, VLANs
- Windows and Linux server administration fundamentals.
- Incident and problem management processes.
- Understanding of cloud environments (Azure or AWS).
- Basic scripting knowledge (PowerShell, Bash, or Python).
- ITSM tools such as ServiceNow or Jira Service Management.
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