Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Recruitment Team – By Carolyne N. – Head Of Recruitment
Personalized Support for Your Success
Upcoming Trainings & Events – Leadership & Career Growth Events
Spanish Customer Support Agent Job CCI Global
Spanish Customer Support Agent Job
Purpose of the Role
The Spanish Customer Service Representative is responsible for delivering high-quality support to Spanish-speaking customers, offering solutions and resolving queries related to reservations, refunds, and ticket troubleshooting.
The role requires accurate documentation of customer interactions and adherence to established procedures, guidelines, and policies. The ideal candidate will embody a service-oriented mindset, ensuring each interaction aligns with the organization’s commitment to excellence in customer care.
Must Read>>>How CSS Rescued Me After One-Year Of Job Search
Qualifications
- Proficiency in Spanish (Minimum B2 Level or higher)
- Minimum academic qualification: KCSE certificate
- 0–6 months of work experience; previous customer service experience is an added advantage
- Strong verbal and written communication skills in Spanish
- Proficient computer skills and the ability to multitask effectively
Key Competencies
- Excellent communication skills in Spanish and English
- Active listening and customer engagement abilities
- Strong decision-making and problem-solving skills
- Emotional intelligence and resilience under pressure
- High level of empathy, patience, and professionalism
- Thorough understanding of customer service principles and practices
- Goal-oriented, energetic, and able to meet performance targets
- High attention to detail and compliance with legislative requirements
- Conflict resolution capabilities and a strong sense of integrity
Must Read>>>How to Ace Executive and Senior-Level Interviews
How to Apply
Send your CV to max.mboya@careerbox.co.za have the Subject as Spanish Customer Support Agent
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.