Solution Architect Job WIOCC
IT Jobs, West Indian Ocean Cable Company Jobs.
Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.
Reporting Line: Head of Capacity Planning
Key Duties and Responsibilities
- Commercial Technical Pre-Sales: Driving the technical sales lifecycle and provisioning pipeline; translating complex customer requirements into scalable digital infrastructure proposals that accelerate time-to-revenue
- End-to-End Solution Architecture: Design and delivery of high-availability, mission-critical network architectures, producing comprehensive HLDs/LLDs (High-Level/Low-Level Designs) for enterprise and carrier-grade clients
- Risk Management & Governance: Proactively identifying and mitigating architectural constraints, commercial risks, and delivery bottlenecks to ensure seamless, on-time solution deployment
- Product Strategy & Lifecycle Management: Translating complex engineering capabilities into clear technical product descriptions, architecture blueprints, and service definitions to support New Product Development (NPD)
- Engineering Process Standardisation: Establishing and operationalising rigorous design governance and engineering frameworks to streamline solution planning and scale network architecture practices
- Cross-Functional Ecosystem Alignment: Partnering with Product, Engineering, Delivery, and Finance teams to deliver bespoke, end-to-end solutions with a focus on seamless service assurance, fulfilment, and billing integration
- Operational Excellence & Efficiency: Driving continuous improvement initiatives across the solution development lifecycle, significantly reducing design turnaround times and optimizing workflow efficiencies
- Data Governance & Asset Integrity: Championing data accuracy and integrity across core OSS/BSS platforms and engineering databases to ensure precise network capacity planning and inventory management
- Technical Articulation & Visualization: Authoring high-impact network schematics, technical topology drawings, and strategic performance insights for executive leadership and stakeholder briefings
Minimum Qualifications
- Bachelor’s degree (or equivalent) in a core engineering, computing, or technical discipline
- 8+ years of deep-domain experience across the telecommunications and digital infrastructure sectors, including 5+ years dedicated to architecting high-availability, scalable network solutions
- Proven expertise designing and optimizing critical connectivity frameworks across Subsea networks, Terrestrial Fibre, and Colocation infrastructure
- Adept at leveraging deep technical knowledge across Transport technologies (DWDM, OTN, SDH) and complex IP routing structures, including Global Peering, IP Transit, and advanced Layer 2/3 Carrier Ethernet services
Experience and Skills
- Network Design & Architecture: Proven track record in a network engineering role focused on the design, planning, and development of complex, high-value Transmission or IP connectivity solutions
- Operational & Pre-Sales Expertise: Expert knowledge across the entire lifecycle of network operations, service delivery, sales support, and infrastructure management
- Solution Costing & Impact Assessment: Advanced capability in developing comprehensive solution options to accurately identify all operational impacts, dependencies, and capital/operational costs (CAPEX/OPEX) related to recommended designs
- Product Lifecycle Management: Strong experience with product and technology development lifecycles, including technical product creation, fulfilment, service assurance, and billing integration procedures
- Market Awareness: Comprehensive knowledge of the competitive telecommunications landscape regarding product and service offerings for enterprise connectivity solutions
- Geographical Information Systems (GIS): Expert knowledge and practical experience utilizing GIS platforms for network planning and mapping
- Executive Communication & Presentation: Exceptional written, verbal, and presentation skills, with a proven ability to synthesise complex technical data, drive clarity, and concisely communicate key project metrics to all levels of the organisation
- Prioritisation & Leadership: Demonstrated ability to manage competing priorities, set clear strategic direction, and solve critical problems within fast-paced, high-pressure environments
- Technical Toolset: Highly proficient in the Microsoft Office Suite (including advanced Excel, Word, and PowerPoint) and Microsoft Visio for technical diagramming and schematics
- Operational Flexibility: Willingness to work flexible hours outside of standard office times to provide dedicated support to international clients and critical incidents
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
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