Service Advisor M/F Job CFAO

Service Advisor M/F Job

2 vacant roles are available for Service Advisor i.e Uhuru Highway Branch and Westlands Branch.

The Service Advisor is responsible for the provision of excellent customer service through effective identification of customer needs, communication of the needs to the workshop team, and for regular updates to the customer on work in progress.

The role reports to the the Service Reception Supervisor.

Profile request:

• Prepare accurate and timely job cards for customer vehicles to be used by technicians as job instructions;
• Receive and inspect customer vehicles in the company of the customer, to confirm the general condition of the vehicles so as to protect CFAO Mobility Kenya from customer counter claims;
• Prepare clear cost estimates to customers to ensure customers are accurately informed of the cost of service/repair in a timely manner, and to upsell as many quotations as is possible;
• Open system job card orders and monitor the closing to ensure time recorded is accurate for job costing purposes;
• Prepare invoices with detailed explanation of the work done in order to facilitate payment of services provided;
• Properly explain invoices, job cards, defect reports and quotations to customers to allow customers make informed decisions on the service/repair to be performed on their vehicles;
• Resolve customer complaints in a timely manner to ensure high customer satisfaction as well as high customer retention rates;
• Follow up on work in progress to ensure customers are regularly updated on work in progress, and to ensure delivery within the timelines promised to customers, and for minimal customer complaints in case of delays;
• Appraise warranty claims raised by clients in order to advise customers as appropriate, and to facilitate the implementation of the warranty process in a timely manner;
• Prepare cash sale and work in progress reports on a weekly basis in line with company requirements.

Minimum level of academic and professional qualification required to perform effectively in the role;

• Diploma in Automotive Engineering
• 3 years of relevant experience in an organisation of comparable size of operations
• The job opening will close on Friday 25th July 2025.

How to Apply

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