Senior Quality Engineer Job Airtel, Nairobi, Kenya
The Senior Quality Engineer role reports to the Radio, Planning and Optimization Lead. He/she will be responsible for the optimization of 2G/4G/5G mobile services towards delivery of excellent network service that will always enhance customer experience.
Responsibilities
The role holder duties will include but not limited to:
- Share regular network insights with key focus on tool usage i.e. Geolocation and SON
- Deliver network level quality of service (QOS) performance and regulatory targets
- End to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues.
- Oversee and share insights on new feature trials and impact assessment before massive roll-out
- Proactively track and manage customer complaints as captured on internal customer experience platforms
- Track and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be taken
- Timely and accurate KPI reporting as required
Qualifications
Qualifications, Competencies and Behaviors required:
- Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands–on experience on 2G, LTE/5G Optimization
- Working knowledge on Geolocation, SON, Netact, Google earth and Mapinfo.
- Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantage
- Ability to manage an outsourcing partner to effectively deliver on service level agreements
- A team player with excellent problem-solving skills
- Keen attention to details
- Strong planning, analytical and execution skills
- Proactive with a can-do attitude.
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