Senior Credit Officer – Collections Job Qona Sacco

Finance Jobs. Qona Sacco Jobs

We are a dynamic and fast-growing Savings and Credit Co-operative Society (Sacco) committed to excellence and quality service delivery. Due to our continued growth, we seek to recruit a competent, dynamic, and results-oriented profession al to fill the position of Senior Credit Officer – Collections.

Reporting to the Credit Manager, the successful candidate will be responsible for effective management of the loan book, ensuring timely recovery of nonperforming loans (NPLs) and close monitoring of performing accounts to prevent deterioration into NPL status.

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Key Duties and Responsibilities

• Provide effective leadership and strategic direction to the debt recovery team to reduce Portfolio at Risk (PAR) and deliver high-quality services within agreed service levels.
• Overall ownership and management of PAR and loan loss provisioning categories.
• Timely follow-up and processing of deceased member claims with the Sacco’s insurer.
• Develop, review, and implement loan recovery policies, procedures, and strategies.
• Conduct daily reviews of Performing and Watch loan accounts to mitigate risk of deterioration and take timely corrective action.
• Ensure timely preparation, review, and distribution of provisioning and recovery reports to the Credit Manager and Credit Committee for action.
• Institute appropriate recovery measures for all delinquent loans, including realization of guarantees and securities where applicable.
• Ensure timely collection, reconciliation, and follow-up of check-offs and remittances from employer corporates.
• •Coordinate and monitor performance of accounts outsourced to external debt collectors.
• Negotiate repayment arrangements and settlement plans with members in default.
• Prepare and issue notices to guarantors of delinquent loans in line with policy.
• Prepare CRB listing notifications and ensure prompt listing of defaulting members.
• Conduct regular field visits to loan defaulters.
• Liaise with the Cooperative Tribunal and legal advisors on management of delinquent loan cases.
• Handle member inquiries relating to loan statements, savings, and credit accounts via phone and email.
• Oversee timely notification, recovery, and repossession of charged collateral

Minimum Qualifications and Experience

• Bachelor’s degree in commerce, Business Administration, or a related field.
• CCP II or CPA II qualification is mandatory.
• Minimum of three (5) years’ experience in a similar role within a financial institution

Key Skills and Competencies

• Strong leadership and people management skills.
• Self-driven, proactive, and results-oriented with proven collections experience.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritize, and meet strict deadlines using own initiative.
• Strong analytical and problem-solving abilities.
• Team player with the ability to multitask in a fast-paced environment.
• •Flexible and willing to learn.

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How to Apply

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