Risk Consultant – General Insurance Claims Job Zamara

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Insurance Jobs. Zamara Kenya Jobs

In more detail, the areas of responsibility include:

  • Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
  • Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
  • Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
  • Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
  • Ensuring prompt payment for all documented claims.
  • Assist in preparing claims reports and maintain the necessary registers.

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Other Duties

  • Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
  • Perform general administrative duties related to the claims function.
  • Help identify patterns in claim types, frequency and severity to support risk management for our clients
  • Stay updated on industry regulations and legal precedents that could impact claim outcomes

The following experience is preferred:

  • Bachelor’s degree in Business, Finance, Insurance, or related field.
  • Diploma in insurance is an added advantage
  • 1 – 3 Years work related experience
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Strong organizational and documentation skills.
  • Good verbal and written communication skills.
  • High level of integrity, professionalism, and confidentiality.
  • Willingness to learn and ability to work in a team environment.

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