Recoveries Manager Job Middle East Bank

Finance Jobs, Middle East Bank Kenya Jobs. The Recoveries Manager leads debt recovery and credit risk mitigation, requiring a Business/Finance qualification and 8+ years banking credit/collections experience (KSL, CCP, or CPA/ACCA preferred). Full-time role in Nairobi.

Reporting to Head Credit Administration

The job holder is responsible for developing, implementing, and overseeing effective debt recovery strategies, as well as identifying and mitigating credit risks to minimize non-performing loans (NPLs). The position ensures compliance with internal policies, regulatory requirements, and ethical collection practices.

The role is focused on maximizing recoveries, enhancing portfolio quality, and supporting the Bank’s overall credit risk management objectives.

Key Responsibilities

Strategic & Operational Responsibilities

• Develop and implement debt collection and recovery strategies across SME, and corporate portfolios.
• Monitor and manage the Bank’s NPL portfolio to ensure timely and effective recovery actions.
• Set recovery targets, track performance, and prepare regular management reports on recoveries, arrears trends, and write-offs.
• Review delinquent accounts and determine appropriate recovery actions, including restructures, settlements, and legal recover

Stakeholder & Relationship Management.

• Collaborate with Credit, Relationship Managers and the Risk team to proactively manage problem accounts.
• Provide guidance to Relationship Managers on early warning signs and remedial actions.

Compliance.

Commercial.

• Ensure all collection and recovery activities comply with CBK guidelines, consumer protection laws, and the Bank’s internal policies.
• Enforcement of contractual obligations in cases of a breach.
• Regular review of likely major commercial risk areas and advising on mitigants.
• Liaising with various internal customers/departments and improving on contractual practices informed by feedback received.
• Assisting in the settlement of commercial claims and disputes.
• Providing quality assurance on all lending & credit documentation at the Bank.

Loan Remediation & Debt Recovery

• Managing an assigned portfolio of distressed credit facilities/loans to minimise loss and maximise the value of recoveries of the non-performing loan portfolio in line with set targets.
• Assisting in restructuring credit and repayment terms, developing strategies and plans to secure collateral better, and collecting and monitoring agreed payments.
• Providing recommendations to maximise better returns and reduce risk.
• Working with customers and other relevant departments within the Bank to obtain pertinent information and prepare written in-depth analyses and recommendations to protect the Bank and strengthen credit risk assessment.
• Closely interacting with relevant departments within the Bank to resolve non-performing facilities.
• Managing 3rd party vendors such as lawyers, investigators, asset tracers, valuers, and liquidators, among others, in resolving non-performing credit facilities.

Requirements

Academics & Experience.      

• A relevant professional qualification in business-related discipline, Banking, Finance, or Risk Management.
• Above 8 years’ experience in banking credit, debt collections.
• Postgraduate Diploma in Law (KSL) will be an added advantage.
• Professional qualifications in Credit Management, Risk Management, Banking, or Insolvency will be an added advantage (e.g. ACIB, CPA, ACCA,   or   Certified   Credit

Professional

Competencies & Attributes

• Strong understanding of secured and unsecured lending, legal recovery processes, and collateral realization
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Advanced       communication, negotiation, and stakeholder management capabilities.
• Expertise in regulatory compliance, risk management, and corporate finance.
• High proficiency in legal & governance tools.

How to Apply

Interested candidates looking to join our team are invited to submit their applications to hr@mebkenya.com. Please note that interviews will be conducted on a rolling basis.