Receptionist Job Enashipai Nairobi, Kenya

Are you ready to join a 5-star award winning resort? We are looking for you!

Qualifications & Experience

As a Hotel Front Office Receptionist, you will:

• Welcome guests warmly and professionally, ensuring a smooth and memorable arrival, stay and departure
• experience.
• Manage check-ins, check-outs, room allocations, reservations, guest profiles, billing, payments and key control
• accurately.
• Coordinate with Reservations, Housekeeping and other departments to ensure rooms, arrivals, special requests and
• guest services are well prepared.
• Handle guest enquiries, requests, complaints, telephone calls and messages promptly and professionally, escalating
• issues where necessary.
• Provide guests with information on hotel facilities, dining, spa, excursions and activities while identifying opportunities
• to upsell and cross-sell.
• Coordinate luggage, wake-up calls, excursions, leisure activities and other guest requests with the relevant
• departments.
• Maintain accurate Front Office records, shift handovers, reports, cash floats and operational controls, reporting
• discrepancies or faults promptly.
• Maintain a clean, organised and welcoming reception area while consistently upholding the hotel’s service standards.

Qualifications:

• Diploma or Degree in Hotel Management, Hospitality, Tourism or a related field is preferred.
• 4 years experience in a 4 or 5 star hotel is required.
• Flexibility to work shifts, weekends and public holidays.

How to Apply

To apply, kindly send your cv to hr@enashipai.com
Deadline: Friday 28th August 2026