Receptionist Job Boma Inn Nairobi, Kenya
Qualifications
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Proficiency in OPERA PMS is required.
- Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles.
- Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation.
- Excellent customer service and guest-relations skills.
- Strong communication and interpersonal skills.
- Good computer literacy and ability to work with hotel systems and Microsoft Office.
- Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue.
- Professional grooming and presentation.
- High level of attention to detail, accuracy and confidentiality.
Experience
- Minimum 1–2 years of experience in a Front Office/Reception role, preferably within a hotel environment.
- Previous experience using OPERA PMS.
- Experience in Front Office cashiering.
- Demonstrated experience in guest service, complaint handling and service recovery.
- Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage.
- Experience in a 4-star or 5-star hotel will be an added advantage.
- Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage.
How to Apply
If you are interested in this position, please send your CV & Cover Letter with the job title as the subject line to: careers@theboma.co.ke
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