Receptionist/Cashier, Patient Services Department Job AKUH Nairobi, Kenya
Responsibilities
- Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
- Consistently provide full coverage at all times at the front desk.
- Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
- As a cashier, maintain a manual invoice and receipt process.
- Admission of patients and collection of IP deposits.
- Ensure patients are registered accurately using the correct patient identifiers.
- Monitor down time and ensure data protection procedure in the event of a system failure.
- Account for and balance all monies collected from patients on daily basis.
- Verify and confirm credit services that are applicable to corporate employees in accordance with account entitlement details.
- Ensure the pre-authorizations are duly completed by the physician and sent for approval within 24hours.
- Verify patient data in the computer system and maintain accuracy in billing.
- Conduct patient biometric registration.
- Maintain current and accurate contact numbers of patients.
- Ensure realistic appointments are booked and rescheduling is done and communicated on time.
Requirements
- Diploma in Front Office Administration/ Business Administration or equivalent
- Minimum of 1 year working experience in a front office service area.
- Proficient in MS Office applications.
- Excellent customer service skills
- Ability to multi-task and detail oriented
- Good communication and interpersonal skills
How to Apply
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