| |

Pensions Operations Officer Job Britam

Job Title: Pensions Operations Officer
Date Posted: 19/10/2026
Job Type: Full Time
Job Level: Middle
Employer: Britam
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 27/10/2026

Insurance Jobs, Britam Jobs. Pensions Operations Officer handles pension payment processing and reporting, requires a business-related Bachelor’s Degree, advanced Excel skills, and 2+ years experience in pension payments (4 years total pension experience). Full-time role in Nairobi.

Job Purpose:

Assist in processing and payment of pension claims and benefits. Approval of payments on assignment by the Team Leader.

Key Responsibilities:

  • Updating and reconciling all pension payment transactions on a daily and monthly basis. Suspense management
    in all pension payment accounts.
  • Constantly liaising with service providers such as scheme custodians, Finance department and investment
    managers to ensure that set timelines are achieved in relation to compensation of member benefits.
  • Perform end-of-month bank and GL reconciliations and have all owned accounts approved.
  • Processing payment of all scheme expenses within the agreed timelines (RBA levy, Instalment taxes, Trustee
    Allowances)
  • Process payment transactions on the Administration system and through any other channel.
  • Preparation of Quarterly Returns of payments and other regulatory returns.
  • Capture accurate bank details at the point of processing payments in the system or through any other channel.
  • Respond to both internal and external pension payment inquiries concerning benefits, claims process,
    commission, payroll services, and the filing/completion of proper forms.
  • Preparation of monthly/quarterly and yearly annuity, Income drawdown, and DA reports.
  • Record all pension payment transactions and maintain accurate payment registers.
  • Processing of payrolls for annuities/Income drawdown and commissions for all intermediaries by the due date.
  • Approval of payments as per the defined approval matrix.
  • CRM requests resolutions as per TATs.
  • Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

  • Bachelor’s degree in a business-related field
  • Advanced Excel reporting – Well versed
  • At least two years of experience in pension payment processing; 4 years relevant experience in the pensions.

Technical/ Functional competencies:

  • Pension Regulatory Requirements
  • Claims Assessments
  • Ability to compute Benefits

How to Apply

Click here to apply

1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.

2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.

3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.

4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.

Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.