Operations Manager Job Lewa House
Operations Manager – Lewa House Job
Mission
Lewa House is dedicated to creating exceptional, family-friendly safari experiences that are rooted in conservation, community, and connection. We aim to immerse guests in the beauty of Lewa while offering warm, intuitive hospitality and contributing meaningfully to the protection of Kenya’s natural and cultural heritage.
Job Overview
Lewa House is seeking a proactive and experienced operations leader to manage and coordinate all back-of-house lodge functions. You will collaborate with department heads and the hosting team to ensure seamless daily operations that uphold the property’s renowned guest experience and sustainability-first approach.
Key Responsibilities
Team Oversight & Daily Operations
- Supervise all operational staff (kitchen, housekeeping, laundry, guiding, gardening, etc.)
- Facilitate regular training and skill development across teams
- Ensure smooth coordination between front and back of house
- Manage scheduling and workflow to meet guest and lodge standards
Food & Beverage Management
- Oversee ordering, stock control, and hygiene in all F&B operations
- Collaborate with kitchen and waitstaff HODs to ensure timely, high-quality meals
- Maintain family-style dining standards and service training
Housekeeping, Grounds & Maintenance
- Work with HODs to uphold cleanliness and comfort in cottages and shared spaces
- Oversee landscaping in line with the natural aesthetics of Lewa House
- Ensure prompt and professional maintenance of all lodge infrastructure
Vehicle & Guide Management
- Support coordination of guide schedules and activity briefings
- Oversee safari vehicle maintenance, repairs, and fuel tracking
- Ensure conservation-aligned vehicle usage and reporting
Finance & Reporting
- Manage procurement and stock control for F&B, housekeeping, and maintenance
- Monitor operational costs and vehicle usage data
- Prepare monthly operational and cost reports for leadership
Sustainability Leadership
- Champion sustainability practices across lodge operations
- Implement and maintain eco-friendly systems and procedures
- Lead staff training on environmental standards and reporting
Requirements
- Minimum 5 years’ experience in senior lodge operations, with multi-department oversight
- Proven team leadership and coordination skills
- In-depth knowledge of sustainable tourism and eco-lodge systems
- Financial skills for budgeting, stock management, and reporting
- Tech-savvy: Excel/Office 365, ResRequest, inventory systems
- Strong communicator with a passion for guest experience and nature
- Fluent in English; Swahili a plus
How to Apply
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