Operations Controller M/F Job AGL Nairobi, Kenya
Key Responsibilities
- Supervise Fleet Planners to ensure effective daily planning, vehicle allocation, and timely dispatch of transport operations.
- Coordinate daily transport activities to ensure planned trips are executed efficiently while achieving operational KPIs.
- Monitor fleet utilization, vehicle availability, and driver productivity to maximize operational efficiency.
- Review transport schedules and make adjustments based on operational priorities, customer requirements, and fleet availability.
- Coordinate with the Workshop to minimize downtime and ensure timely availability of serviceable vehicles.
- Monitor trip execution, loading, dispatch, delivery performance, turnaround times, and vehicle movements.
- Manage operational disruptions including vehicle breakdowns, accidents, traffic delays, and customer emergencies by implementing contingency plans.
- Monitor fleet performance indicators including fleet utilization, trip completion, turnaround time, detention, demurrage, and vehicle productivity.
- Ensure compliance with transport legislation, company policies, safety procedures, and customer service standards.
- Review and approve daily transport plans prepared by Fleet Planners before execution.
- Coordinate driver deployment, leave schedules, shift planning, and operational manpower requirements.
- Liaise with customers, shipping lines, depots, and internal stakeholders to resolve operational challenges promptly.
- Review operational reports and provide daily, weekly, and monthly performance reports to Management.
- Coach, mentor, and evaluate Fleet Planners to ensure continuous improvement in planning quality and operational performance.
- Lead operational meetings and communicate priorities, challenges, and performance expectations to the planning team.
- Ensure all transport documentation is completed accurately and submitted within the required timelines.
- Perform any other duties assigned by the Fleet & Transport Solutions Manager.
Profile
- Results-oriented.
- Strong leadership skills.
- Team player with excellent interpersonal skills.
- Highly organized and proactive.
- Resilient under pressure.
- Strong customer focus.
- High ethical standards and integrity.
- Excellent planning and coordination abilities.
- Continuous improvement mindset.
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