O&M Team Lead Snr Manager Job Equity Bank

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The Role Purpose

The Operations & Maintenance Team Lead is accountable for the stability, availability and security of the core platform and all it’s integrations. This role combines strategic leadership with hands-on technical expertise, owning the OPEX budget, driving the 1-5-10 operational mandate and building a Center of Excellence that standardizes operational practices across the region.

Working closely with delivery teams, vendors and integration partners, the Senior Manager ensures operational readiness for all production deployments, leads transformation from reactive to automated code-driven operations and balances change velocity with platform stability in a high-demand environment. The key driver for this role is to achieve world-class operational excellence through strategic direction-setting, building organizational capability and maintaining ultimate accountability for service delivery across technical operations staff managing multiple systems in the domain and across the region.

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Qualifications

Experience Requirements

• Technical Operations Leadership: Minimum 8-10 years of progressive experience in technical operations, production support or site reliability engineering with at least 3-5 years in leadership roles managing teams in mission-critical 24/7 environments.
• Financial Services/Mobile Money Platform Operations: Minimum 5-7 years operating financial services platforms, core banking systems, payment processing or mobile money platforms with proven track record maintaining high availability and managing operations in regulated environments with compliance requirements.
• Multi-Country Operations Management: Demonstrated experience managing technical operations across multiple locations, countries or business units, navigating diverse regulatory or operational requirements and supporting expansion initiatives or multi-site coordination (experience can include project-based multi-country exposure).
• Change Leadership: Proven track record leading operational improvements such as automation initiatives, process standardization, SRE practices adoption or service management framework implementation while maintaining service delivery and managing stakeholder expectations.
• Vendor & Partner Ecosystem Management: Strong experience managing relationships with application vendors, integration partners or third-party service providers, including vendor performance management, multi-party incident coordination, escalation management and driving service improvements across external dependencies.
• Cross-Functional Leadership: Demonstrated ability collaborating with peer leaders across delivery, infrastructure, security and business units, influencing outcomes through relationship management, coordinating cross-functional initiatives and establishing working agreements with teams outside direct control.
• Budget & Cost Management: Experience managing operational budgets, contributing to budget planning processes, tracking expenditures, identifying cost optimization opportunities and participating in vendor negotiations or commercial discussions.
• Incident & Crisis Management at Scale: Extensive hands-on experience leading major incident response for business-critical systems, coordinating response across multiple teams and vendors, managing stakeholder communication during critical outages and implementing systematic improvements from post-incident reviews.

Academic Qualifications

• University degree in Information Technology, Electrical Engineering, or a related field.
• Relevant professional certifications such as ITIL Foundation or higher, AWS/Azure/GCP certifications or equivalent demonstrating operational and technical expertise

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How to Apply

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