NOC Technician Job Solvo Global
IT Jobs. Solvo Global Jobs
Key Responsibilities
Network Monitoring & Performance:
- Use SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos for monitoring
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics
Read More>>>The 5-Minute Interview Formula That Gets Job Offers
Incident & Problem Management:
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnose, and manage incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures
Escalation Management:
- Serve as primary escalation point for Tier 1 and Tier 2 support teams
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and facilitate bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
- Network Operations & Maintenance:
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
Troubleshooting & Support:
- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Manage SSID requests, conference issues, and other special requests
Field Technician Coordination & Dispatch:
- Coordinate tech dispatches for PMS troubleshooting and connectivity issues
- Perform WiFi site surveys, coverage analysis, and wireless optimization
- Coordinate with 3rd party vendors for video, VoIP, and conference room technology troubleshooting
- Manage on-site troubleshooting and vendor escalations
Documentation & Collaboration:
- Maintain network documentation, topology diagrams, and SOPs
- Create post-incident and root cause analysis (RCA) reports
- Participate in capacity planning and continuous improvement initiatives
- Collaborate with Engineering, logistics, equipment, and third-party vendors for equipment and technology integration
Required Qualifications
Technical Skills:
- TCP/IP, routing protocols, VLANs, QoS
- Cisco, Ruckus, Aruba/HP, Meraki routers, switches, wireless controllers
- Firewalls (Cisco ASA, Fortinet, Watchguard)
- Monitoring tools (SolarWinds, PRTG, Nagios, Zabbix, Cosmos)
- Wireshark, tcpdump, packet analysis
- VPN, SD-WAN, load balancers, wired (Ethernet and fiber) and wireless networking
- Property Management Systems (PMS) and hospitality technology (preferred)
- Certifications (Preferred): CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, CompTIA Network+, CWNA, Fortinet NSE
Experience:
- 1+ years in network operations or NOC
- Incident management and escalation handling
- Coordination with field technicians and dispatch operations
- Soft Skills:
- Strong communication and problem-solving skills
- Calm under pressure during critical incidents
- Team collaboration and mentoring abilities
- Time management and prioritization
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
Read More>>>3 CV Tricks That Make Recruiters Call You First
How to Apply
🎯 Before You Apply for This Job…
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose, our client service manager, and together with our recruiters she will review your CV and show you exactly how to improve it for the job you are targeting.
Don’t just apply. 👉 Click Here & Get Your CV Customised
Is your AI CV not getting you interviews? Click Here For Professional CV Writing Service
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.