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NOC Support Intern Job iNet Africa
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Position Overview
As a Network Operations Center (NOC) Intern, you will work under the supervision of senior engineers to assist in monitoring, diagnosing, and resolving network-related issues. This is an excellent opportunity for recent graduates to gain practical experience and exposure to various network technologies, tools, and operations.
Key Responsibilities
- Assist in monitoring network performance and uptime using tools such as Zabbix and other monitoring systems.
- Assist the team in identifying and troubleshooting basic network issues involving MikroTik routers and switches, wireless equipment such as Ubiquity and Cambium devices, as well as fibre backbone infrastructure.
- Learn to configure and update network equipment under supervision.
- Help document network incidents, configurations, changes, and resolutions.
- Participate in routine checks, network audits, and performance assessments.
- Assist in preparing reports and logs for internal review and analysis.
- Collaborate with the NOC team on customer escalations and help provide timely updates.
- Assist in Fiber-to-the-Home (FTTH) and Fiber-to-the-Building (FTTB) installations, maintenance, and fault resolution under supervision.
- Support last-mile wireless and radio deployments in field assignments as needed.
- Learn about scripting and automation tools used for proactive network monitoring.
- Shadow experienced engineers during incident response and root cause analysis.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
- Basic understanding of networking concepts such as IP addressing, routing, switching, and VLANs.
- Familiarity with Mikrotik, Cisco, or other networking hardware is an added advantage.
- Interest in learning network monitoring tools like Zabbix.
- Exposure to or interest in scripting (Bash, Python, etc.) is a plus.
- Strong willingness to learn, adapt, and grow in a fast-paced technical environment.
- Good communication, documentation, and problem-solving skills.
- Ability to work well with a team and take initiative when needed.
How to Apply
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