MD, INUA Nexus (Global Business Services) Job INUA AI
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Key Responsibilities
- Strategic Leadership & Business Growth
- Define and execute the global growth strategy for INUA Nexus (GBS)
- Own and deliver multi-million-dollar revenue targets
- Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
- Secure high-value enterprise and government contracts
- Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
- P&L Ownership & Financial Performance
- Own full Profit & Loss (P&L) for INUA Nexus
- Drive revenue growth, margin expansion, and cost optimization
- Develop and manage annual budgets, forecasts, and financial plans
- Ensure sustainable and scalable business performance
- Global Service Delivery Excellence
- Oversee end-to-end service delivery operations across all GBS verticals
- Ensure SLA adherence, quality assurance, and client satisfaction
- Implement AI-driven delivery models and automation frameworks
- Drive continuous improvement in efficiency, productivity, and service quality
- Operational Scale & Infrastructure Development
- Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
- Scale workforce from hundreds to thousands of employees
- Design and implement a standardized global GBS operating model
- Optimize resource allocation and operational efficiency
- Talent & Workforce Strategy
- Build and lead a high-performing, globally competitive workforce
- Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
- Champion impact sourcing and youth employment initiatives
- Develop leadership capability across all levels of the organization
- AI Integration & Innovation
- Embed AI and automation into all service delivery functions
- Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
- Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
- Governance, Risk & Compliance
- Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
- Maintain audit-ready operations and enterprise-grade security practices
- Oversee risk management and regulatory compliance
KEY PERFORMANCE INDICATORS (KPIs)
- Revenue growth and profitability (EBITDA)
- Enterprise client acquisition and retention
- Service delivery performance (SLA, NPS, quality metrics)
- Workforce growth and productivity
- Operational efficiency and cost optimization
- AI adoption and automation impact
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor’s degree in Business, Technology, or related field
- MBA or equivalent executive qualification (preferred)
Experience
- Experience with AI-enabled services or digital transformation (highly preferred)
- 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
- Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
How to Apply
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