Lead – Enterprise Converged Business Solutions Job Safaricom

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In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Reporting to the Chief Enterprise & Public Sector Officer, the role purpose is as highlighted below;

The Lead Converged Business Solutions is strategically accountable for defining, architecting, managing and building  our Core capabilities in Payments, Fixed, Mobile, Fixed Voice, VAS, including embedding Devices into Converged, industry-ready solutions across the Enterprise and Public Sector cluster

Operating at the intersection of technology, commercial strategy, and industry demand, the role translates vertical market needs into structured solution blueprints, reference architectures, and converged propositions aligned to priority sectors including Government, Financial Services, Health, Manufacturing, and Transport.

The Converged Business Solutions partners closely with Enterprise Sales, Systems Integration & Enterprise Platforms, Technology (TES), Financial Services, Ecosystem & Partnerships, Commercial Excellence, and Enterprise Operations to ensure that enterprise solutions are commercially viable, technically robust, operationally deliverable, and aligned to Safaricom’s long-term digital infrastructure strategy.

Thus, the successful candidate will be is strategically accountable for:

• Enterprise Solutions Portfolio Architecture: Define and manage the end-to-end enterprise solutions portfolio, ensuring standardized, integrated, and reusable propositions across connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS
• Convergence & Solution Integration Strategy: Drive convergence across GSM, Fixed Voice, VAS, Cloud, Security, Business Applications, 
• Segment Converged Solutions: Build Segment converged Solution for Different Segments: Small, medium and Large, Leading with  Mpesa for Small, and leading with Connectivity for Medium and Large
• Industry-Aligned Solution Design: Develop sector-ready solution frameworks aligned to priority verticals, insights collection, embedding compliance, regulatory, and operational requirements into reference architectures.
• Commercial Viability & Product Lifecycle Governance: Ensure enterprise solutions are financially viable, margin-accretive, and governed through structured lifecycle management including launch, scaling, and retirement.
• Solution Standardization & Reusability: Reduce bespoke solution dependency by building modular, repeatable, and scalable solution templates for enterprise and public sector clients.
• Technical Architecture & Cross-Functional Alignment: Partner with Technology to validate feasibility, integration requirements, capacity readiness, and roadmap alignment for enterprise solutions.
• Innovation & Emerging Technology Integration: Embed AI, automation, digital platforms, and ecosystem partnerships into the enterprise portfolio to maintain future-readiness and competitive differentiation.
• Journeys: Build simple automated and digital journeys for business customers and sales team
•  Growth: Design and implement Launch, growth, and sustenance plan for converged solution
• Partnerships: Define a comprehensive partnerships framework that ensures that we onboard relevant partners and enter in commercial viable partnerships.
• Device: Formulate and design a comprehensive Device strategy for enterprise

Anchored on Safaricom’s purpose of Transforming Lives, this role ensures that enterprises, SMEs, and public institutions access secure, converged, and scalable digital solutions that power economic growth, sectoral transformation, and national digital advancement.

Qualifications

Must have technical/professional qualifications:

• Bachelor’s degree in Business, Economics Telecommunications, Computer Science, Information Technology, Business Information Systems, or a related technical field from a recognized institution
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Strategy, or a related discipline is an added advantage
• Minimum of 10–12 years’ progressive experience in enterprise solution design, ICT product management, solution architecture, digital platforms, or technology consulting within telecommunications, ICT, cloud, or fintech environments
• Demonstrated experience designing and managing converged enterprise solutions spanning connectivity, cloud,  IoT, and digital platforms
• Strong understanding of enterprise ICT architectures, API ecosystems, cloud-native frameworks, DevSecOps principles, and systems integration models
• Proven experience translating industry vertical requirements into scalable, commercially viable solution architectures
• Demonstrated experience working in matrixed environments collaborating with Sales, Technology, Finance, Risk, and Operations functions
• Experience in product lifecycle management, including solution launch governance, roadmap planning, and retirement processes
• Certification in cloud technologies (e.g., AWS, Azure, Google Cloud), enterprise architecture (e.g., TOGAF), or cybersecurity frameworks will be an added advantage
• Certification in project or program management such as PMP, PRINCE2, or equivalent is preferred
• Strong commercial acumen with demonstrated ability to assess solution profitability, pricing frameworks, and margin impact
• Experience partnering with hyperscalers, OEMs, system integrators, and technology ecosystem partners
• Strong analytical capability with proficiency in solution modeling tools, enterprise reporting platforms, and portfolio performance dashboards
• Demonstrated commitment to innovation, responsible technology deployment, and adherence to Safaricom’s Code of Conduct and regulatory standards

How to Apply

Click here to apply