Junior Tour Consultant Job (60-80K)
Tours and Travel Jobs
Duties and Responsibilities
- Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
- Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥ 98% accuracy in reservations.
- Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
- Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
- Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
- Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
- Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision-making.
- Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
- Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
- Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
- Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (<24 hours).
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Key Requirement Skills And Qualification
- Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.
- Short courses or certifications in Tour Operations, Travel Consultancy, or GDS systems (Amadeus, Galileo, Sabre) are an advantage.
- 2-3.5 years of experience in tour operations, travel consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.
- Exposure to group travel coordination, itinerary planning, or corporate travel is desirable.
- Familiarity with GDS platforms, online booking tools, or CRM systems is preferred.
- Demonstrated ability to manage multiple tasks, communicate effectively, and deliver high-quality client service.
- Eagerness to learn and develop skills under the guidance of senior consultants.
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HOW TO APPLY
If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
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